Help Center
Identity Verification (KYC) Guide
Verification is progressive: you verify exactly as much as the limits you need, and no more. Each tier unlocks higher balances and more rails.
The tiers
| Parameter | Type | Description |
|---|---|---|
| Tier 0optional | no documents | Explore the app, hold small balances, receive deposits. |
| Tier 1optional | government ID | Standard sending limits and card creation. |
| Tier 2optional | ID + proof of address | Full limits, bank virtual accounts, off-ramping to fiat. |
| Tier 3optional | enhanced review | Business and high-volume accounts; assigned by the compliance team, not self-service. |
Accepted documents
- Identity: passport, national ID card, or driver's license — photographed, all corners visible, not expired.
- Proof of address: utility bill, bank statement, or government letter from the last 3 months showing your name and address.
Checking your status
Your current tier and status (unverified, pending, or verified) show in Profile → Verification. You can also ask the in-app co-pilot — "what's my KYC status?" returns your tier and any outstanding documents.
Fixing a failed or stuck verification
- Blurry or cropped photo — the most common rejection. Retake in daylight, on a dark background, with all four corners in frame.
- Name mismatch — the name on the document must match your profile exactly. Fix the profile first, then resubmit.
- Stuck in pending over 24 hours — open a ticket in the KYC category from the Support Center. KYC tickets route to the compliance queue directly.
- Country restrictions — some regions cannot access all rails. If verification is refused for your region, the refusal screen says so explicitly; support cannot override it.
FurlPay never asks for documents by email
Uploads happen only inside the app or web dashboard. Anyone emailing you for a passport photo or a video call to "verify your account" is not FurlPay — report it from the Support Center.
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